Shipping Policy

Last updated: October 02, 2025 · Scope: Wooden Wall Art only · Currency: USD

Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

Zezogap designs and makes detailed, layered wooden wall maps and delivers to all regions listed above. This page explains how Zezogap sends wall art orders and how delivery issues are handled. All prices appear in USD, and nothing is due at delivery — taxes and duties are prepaid at checkout where eligible (no doorstep charges).

How Zezogap Packs and Ships Wall Art

Every layered wood map is carefully inspected and secured in custom-fit, robust cardboard packaging designed to prevent movement and damage to the intricate pieces. Corners are protected, and the packaging is optimized for safe transit via standard parcel networks. At checkout you’ll see the full USD total (shipping, handling, fuel, taxes, duties, and any needed processing). No payment is collected at the door.

Notes for Clarity

Estimated window: Checkout shows an arrival range that combines lead time and travel time.
U.S. sales tax: Added where required and included in the USD total.
Taxes & duties: Prepaid at checkout for eligible international orders — no customs charge on delivery.
Payments: No COD. Major cards, PayPal, and supported wallets are accepted in USD.
Address checks: Delivery companies verify addresses. If details are missing or restricted, Zezogap will request a quick correction before dispatch to prevent delays.

Where Zezogap Delivers

Shipping is available to all regions listed above. Zezogap cannot deliver to PO Boxes or APO/FPO/DPO. A standard street address is needed. If the destination is outside this list, contact Zezogap first so options can be reviewed.

Carriers and Service Levels

Wall maps are delivered via standard Parcel Shipping services using UPS, FedEx, USPS (limited small U.S. parcels), and DHL Express for international lanes. Delivery is generally to your door or mailbox. For some higher-value shipments, an adult signature (18+) may be required; your tracking email will note when this applies. Parcel carriers usually make up to three attempts before holding at a local facility or access point. If “Authority to Leave” is selected, risk transfers after a successful scan at the delivery point.

Lead Time vs. Transit Time

Lead time is the period before pickup used for checking, packing, and labeling (1–2 days). Transit time starts after the carrier collects the order. Business days are Monday–Friday (EST); U.S. federal holidays are excluded. International lanes may need extra time for security and customs. Severe weather or network backlogs can add 1–3 business days. Address changes after dispatch may incur a reroute fee and can delay delivery.

Cut-off: Orders confirmed before 2:00 PM EST usually enter processing the same business day.

Rates and Timeframes (USD, Wall Art only)

All amounts below appear at checkout. Flat rates and free-shipping thresholds are fully inclusive. Recipients pay nothing at the door.

Region	Places covered	Prep time	Travel time	Flat freight	Free from
North America	United States, Canada	1–2 days	6–8 days	$15	$299
Europe + UK	UK, FR, DE, ES, IT, BE, PT	1–2 days	7–9 days	$18	$399
Oceania	Australia	1–2 days	9–10 days	$20	$499

Multi-item orders may ship in separate boxes to reduce risk. Zezogap subsidizes part of the shipping cost, and the packing and total due appear clearly at checkout.

Taxes, Duties, and Customs (International)

For deliveries to UK, FR, DE, ES, IT, BE, PT, AU, and CA, Zezogap ships with taxes and duties prepaid. Import VAT/GST, duties, and customs processing are included in the USD total at checkout. Do not pay the driver. If anyone asks for payment at delivery, contact Zezogap immediately. For U.S. orders, any required state/local sales tax appears at checkout and is included in the USD total.

Paperwork: Shipments include the documents needed for customs so clearance goes smoothly.

Order Processing and Dispatch

Most wall art moves into final checks and packing within 1–2 business days. Orders confirmed before 2:00 PM EST usually begin the same business day; later confirmations start the next business day. Pre-order or made-to-order items leave after completion, with an estimated ship-by date shown in the order confirmation.

Support hours: Messages receive a reply within 1 business day (Mon–Fri, EST).
Verification: For account safety, Zezogap may request address or payment checks. Missing information can delay dispatch.

Origin and Staging Facility

19613 Temple Ave, South Chesterfield, VA 23834 is Zezogap’s primary dispatch point for shipping to the covered regions. Carrier facilities can usually hold shipments for 3–5 business days; storage beyond that window is billed at carrier cost.

Mounting and Installation

The maps are designed for self-installation. Instructions, a mounting template, and adhesive pads are included. Installation is typically 30–60 minutes and requires two adults for positioning. Zezogap does not offer in-home installation or assembly services.

Tracking and Updates

When an order leaves 19613 Temple Ave, South Chesterfield, VA 23834, Zezogap emails a confirmation with a tracking link. Please allow 24–48 hours for scans to appear. If there is no movement after 72 hours, contact Zezogap so the carrier can be checked. The Estimated Delivery window on the tracking page updates as the shipment moves through hubs.

Damage, Loss, or Other Issues

Please inspect packages at delivery. If an item arrives damaged, notify Zezogap within 72 hours and include the order number plus clear photos or a short video of the outer carton, inner packing, and affected areas. Keep all packing until next steps are confirmed. For missing or damaged small pieces, Zezogap can often send replacement parts quickly. If tracking shows no progress for 7+ days, or delivery has not occurred within 14 business days from ship date, contact Zezogap. Once the carrier confirms loss, Zezogap will send a replacement at no charge or issue a full refund in USD. Shipments refused or undeliverable due to missed appointments or incorrect addresses may return to sender; Zezogap can re-ship after address verification and payment of any return, storage, or re-delivery fees at cost.

Changes and Cancellations

Orders that have not entered packing or shipped can be canceled — please reach out as soon as possible, ideally within 24 hours of purchase. After handoff to the carrier, cancellation isn’t available. After delivery, see Zezogap’s Return & Refund Policy. Address changes after dispatch may incur reroute fees and cause delays.

Need Help?

Zezogap support replies within 1 business day (Mon–Fri, EST) via the site contact form. For faster help, include your order number and delivery address.

Address: 8814 Cottonwood Dr, Cincinnati, OH 45231
Phone: +1 (513) 503-2653
Email: [email protected]
Support Time: Mon–Sun: 8:00 AM-5:00 PM EST