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Refund and Returns Policy

Last updated: October 02, 2025 · Scope: Wooden Wall Art only · Currency: USD

Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

Zezogap designs and builds detailed wooden wall maps and accepts returns from all regions listed above. All amounts are in USD. Prepaid return labels and all taxes/duties are covered by Zezogap where eligible.

Quick Summary

  • Return window: 30 days from delivery.

  • Costs: Zezogap provides a prepaid label. No return fee on eligible items.

  • Refund timing: Within 7 business days after the item arrives and passes review.

Eligibility Rules (Wall Art)

Items must come back new, unused, and undamaged. Crucially, they must show no signs of having been mounted or installed, including:

  • Used, missing, or altered adhesive tape/pads.

  • Scratches, dents, or water damage to the wood surface.

  • Any modifications (painting, drilling).

Items that have been installed, glued, or altered can be returned only when Zezogap confirms a manufacturing issue or verified carrier damage.

If Something is Wrong (Damage, Defect, or Wrong Item)

If an item arrives damaged or has a fabrication fault, Zezogap will make it right. Return shipping is covered. Zezogap sends a replacement or issues a full refund in USD (including any original shipping paid).

Change of Mind (Preference Return)

You may request a preference return within 30 days if the item is unused and properly packed. Zezogap pays the return shipping. After review confirms all pieces are present and in like-new condition, Zezogap refunds the product price in USD. Original outbound shipping is not refunded for preference returns.

How to Start a Return

Email: [email protected] or use the site contact form within 30 days of delivery, and include your order number with a short note.

If the issue is damage or a defect, contact within 72 hours and attach clear photos. Zezogap will issue a prepaid parcel label.

Packing Guidance (Wall Art)

Secure all individual map pieces, ensuring they do not shift. Reuse the original sturdy, flat box and protective foam/corner guards when possible.

Need Assistance?

Zezogap responds within 1–2 business days (Mon–Fri, EST). For faster help, include your order number, delivery address, and photos or a short video when reporting damage or defects.

  • Address: 8814 Cottonwood Dr, Cincinnati, OH 45231

  • Phone: +1 (513) 503-2653

  • Email: [email protected]

  • Support Time: Mon–Sun: 8:00 AM-5:00 PM EST